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Senior leaders evaluating whether to build custom operational software or rely on commercial SaaS need practical criteria to decide based on operational complexity, cost, reliability, and long-term scalability. This Insight clarifies when investing in bespoke internal systems drives measurable business leverage and when buying remains smarter.
Senior leaders face a critical choice when scaling operations: adopting another SaaS application or investing in custom software tailored to their workflows. This Insight guides leaders through practical criteria to diagnose when custom solutions deliver superior operational leverage, reliability, and accountability compared to off-the-shelf tools.
Senior leaders often commission AI experiments as isolated projects, but without clear operational ownership, these initiatives stall before delivering real business value. This Insight explains why creating owned, accountable AI processes is critical for sustainable operational leverage and how leaders can move from experimentation to reliable integration.